All the agreements and policies governing your use of the Wthaiq platform, in one organised place.
Last updated: 1 June 2026
Date of entry into force: 1 June 2026
The Wthaiq platform ("the Platform", "we", "us", "our") welcomes you.
This Privacy Policy explains how Wthaiq collects, processes, uses, stores, discloses and protects personal data and technical data when you use the website, the applications, the electronic signature services or any other service provided by the Platform.
This Policy forms an integral part of the Terms and Conditions of Use, and your use of the Platform constitutes acceptance of the practices described in it, to the extent permitted by the applicable law.
We undertake to handle personal data in accordance with the principles of lawfulness, transparency, data minimisation and information security, and in a manner consistent with the regulations and rules in force that apply to the services we provide.
This Policy applies to all personal data and other data processed by Wthaiq upon the use of:
This Policy does not apply to websites, applications or services owned by third parties, even if they are linked to the Platform.
By using the Platform, the User acknowledges that he:
In cases where the law requires obtaining express consent for the processing of certain data, such processing shall not take place except after obtaining the required consent or where another legal basis permitting it exists.
For the purposes of this Policy, the following terms shall have the meanings set out against each of them:
Personal Data: any information relating to an identified natural person or a natural person who can be identified, directly or indirectly.
Processing: any operation performed on data, including collection, recording, organisation, storage, use, modification, transfer, sharing, deletion or destruction.
The User: any person who uses the services of Wthaiq.
The Platform: all websites, applications and systems of Wthaiq.
The Document: any contract, file, agreement or instrument created, uploaded, signed or stored using the Platform.
Electronic Signature: any signature effected through the electronic services provided by the Platform.
Service Provider: any external entity that provides a service assisting the Platform in operating its services.
Technical Data: the data collected automatically upon the use of the services, such as the IP address, the type of browser and device, and usage logs.
We may collect the data that the User provides directly upon using the Platform, including:
The User is not obliged to provide any data that is not required for the provision of the service, unless it is necessary under the law or by the nature of the service requested.
The Platform may process the data contained in the documents that the User creates, uploads, modifies or signs, including:
Such data is processed to the extent necessary to provide the service and to carry out the User's instructions.
Account data may include:
Upon the use of the Platform, certain data may be collected automatically, such as:
This data is collected for operational, security and analytical purposes.
The Platform may create electronic logs containing technical information, such as:
These logs are used for the purposes of:
The Platform may collect the Internet Protocol address (IP Address) upon the use of its services.
The IP address is used for the following purposes:
The IP address is not used on its own to identify the User conclusively, and it may differ according to the internet service provider or the network used.
The Platform uses cookies and similar technologies to improve the User experience, operate the services and analyse performance.
Cookies may be used in order to:
The use of cookies is regulated in greater detail in the Platform's Cookies Policy.
We may collect information about the device used to access the Platform, such as:
This data is not used to identify the User directly unless that is necessary for security or legal purposes.
Upon the use of the electronic signature services, the Platform may process certain data necessary to provide the service and to evidence the electronic operations, which may include:
This data is processed in order to operate the electronic signature service, improve its security, and create technical records associated with the process.
The retention of this data does not mean that the Platform guarantees the legal validity of the signature in all countries or before all authorities.
If the User uses the artificial intelligence services provided by the Platform, the following may be processed:
This data is used to provide the requested service, improve the quality of performance, detect malfunctions, and comply with legal obligations, in accordance with the appropriate legal basis.
The Platform does not use the User's data to train its own artificial intelligence models unless this is expressly stipulated, or it has obtained the necessary consent, or this is permissible under the law.
Upon contacting the support team, we may collect:
This data is used to provide technical support, verify requests, and improve the quality of the services.
If the User subscribes to a paid service, the following data may be processed:
As a general rule, the Platform does not retain full payment card data where it is processed by approved external payment providers.
The Platform may receive certain data from external entities, such as:
Such data is handled in accordance with this Policy and the applicable laws.
Personal data is processed in order to operate the services of the Platform, including:
Data may be used to analyse and improve the performance of the services, including:
Data is used for this purpose in a manner proportionate to the objective, and having regard to minimising data as far as possible.
Data may be processed in order to:
The Platform may use the User's contact data in order to:
Contact data is not used to send marketing messages where the law requires consent and it has not been obtained.
Personal data may be processed where this is necessary in order to:
The Platform may use technical data or aggregated or anonymised data to carry out analytics and statistics relating to the performance of the services, such as:
These analytics are not intended to identify users whenever anonymous or aggregated data can be used to achieve the purpose.
The Platform processes personal data on the basis of one or more of the following legal bases, according to the nature of the processing and the applicable law:
If particular processing relies on the User's consent, he may withdraw his consent at any time, to the extent permitted by the law.
The withdrawal of consent does not affect the lawfulness of the processing carried out before its withdrawal, and it may also result in the impossibility of providing certain services which by their nature depend on that processing.
The Platform undertakes, whenever possible, to collect and process the data that is necessary to achieve the legitimate purposes associated with the provision of the services, and it endeavours not to collect data for which there is no operational or legal need.
Wthaiq does not sell the personal data of users.
Personal data is not shared except within the limits necessary to provide the services, comply with the law, or protect legitimate rights and interests, and in accordance with what is set out in this Policy.
The Platform may share certain data with independent service providers who assist it in operating its services, including by way of example:
These providers are not permitted to process the data except to the extent necessary to provide the contracted services, and in accordance with the applicable contractual and legal obligations.
The Platform may disclose personal data if this is:
In the event of a merger, acquisition, restructuring, sale of assets, or transfer of ownership of the Platform or part of its business, personal data may be transferred to the legal successor or the acquiring entity, provided that its processing continues in a manner consistent with this Policy or any subsequent policy providing a comparable level of protection, having regard to what the applicable law imposes.
The Platform may use or share data from which personal identifiers have been removed, or aggregated data which does not reasonably permit the identification of the User, for the purposes of:
Such data is not considered personal data once it has become anonymised in accordance with the applicable law.
Data may be processed, stored or transferred to countries other than the country in which the User resides, where this is necessary to provide, operate or support the services.
Such processing may be carried out by Wthaiq or by its approved service providers.
When transferring personal data outside the country in which it was collected, the Platform endeavours to apply the appropriate safeguards as required by the law, and those safeguards may include:
By using the Platform, the User acknowledges that his data may be transferred, stored or processed in other countries if this is necessary to provide the services, having regard to the applicable legal requirements and the appropriate safeguards.
The Platform applies reasonable technical, administrative and organisational measures intended to protect personal data from:
Those measures may include, according to the nature of the service:
Notwithstanding the adoption of appropriate security measures, the security of no electronic system or communications network can be absolutely guaranteed.
Accordingly, the Platform does not guarantee that data will be protected from all risks, attacks, intrusions or circumstances beyond reasonable control.
The User undertakes to maintain the security of his account and his login credentials, and bears responsibility for:
The Platform does not bear responsibility for any unauthorised use of the account where it arises from the User's breach of these obligations.
The Platform retains personal data for a period not exceeding the period necessary to achieve the purposes for which it was collected, or to comply with legal or regulatory obligations, or to protect the legal rights of the Platform or the users.
The retention period may differ according to:
The User may request the deletion of his personal data in accordance with what the applicable laws permit.
Nevertheless, the Platform may retain certain data if its retention is necessary in order to:
Certain data may remain within backups for a limited period after its deletion from the operational systems, for the purposes of business continuity, data recovery or compliance with security requirements.
Such data is deleted or overwritten in accordance with the backup cycles adopted by the Platform, unless the law requires its retention for a longer period.
In accordance with the applicable law, the User may enjoy rights relating to his personal data, including:
These rights are not absolute, and they may be subject to exceptions or restrictions determined by the applicable law.
The User may exercise his rights through the official means of communication provided by the Platform.
The Platform may request additional information to verify the identity of the applicant before executing any request relating to personal data, in order to protect the privacy of users and prevent unauthorised access.
The Platform endeavours to process requests relating to personal data within a reasonable period and in accordance with the time limits prescribed by the applicable law.
In the event that the request cannot be executed or is delayed, the Platform may notify the User of the reason for the delay or the refusal if the law permits this.
If the General Data Protection Regulation (GDPR) applies to particular processing carried out by the Platform, Wthaiq undertakes, to the extent required, to apply the requirements set out in that Regulation.
This may include, according to the case:
If the processing of data is subject to the provisions of the Personal Data Protection Law of the Kingdom of Saudi Arabia, the Platform undertakes, to the extent applicable to it, to comply with the relevant statutory requirements, including protecting the rights of data subjects and performing the statutory obligations relating to data processing.
If the processing of data is subject to the federal or local laws in force in the United Arab Emirates concerning the protection of personal data, the Platform undertakes to comply with the requirements applicable to it in accordance with the applicable law.
The User's rights and the Platform's obligations may differ according to the country, territory or legal system to which the processing of data is subject.
In the event of a conflict between this Policy and the requirements of a mandatory applicable law, the provisions of that law shall apply to the extent that it imposes.
The services of Wthaiq are not directed at children, and the Platform may not be used by any person who does not have the legal capacity required to use the services, in accordance with the applicable law.
The Platform does not knowingly collect personal data belonging to children where the law requires special consent or prohibits its collection without satisfying the legal requirements.
If it becomes apparent to the Platform that it has collected a child's data in contravention of the law, it will take the appropriate measures to address the matter, including deleting the data where this is required.
If a security incident occurs that may affect the confidentiality, integrity or availability of personal data, the Platform shall take the appropriate measures to investigate the incident, limit its effects and restore the services where possible.
If the law obliges the Platform to notify the User or the competent authority of the occurrence of a security incident or a data breach, this shall be done within the period and in the manner prescribed by the applicable law.
No notification of the occurrence of a security incident shall be deemed an admission of legal liability for that incident.
Wthaiq may amend or update this Policy at any time if operational, legal, regulatory or security necessity so requires.
Amendments become effective as from the date of their publication on the Platform or from the date specified in them.
Upon making material amendments to this Policy, the Platform shall make reasonable efforts to notify users by the appropriate means, such as email, notifications within the Platform, or publishing a notice on the website.
Continued use of the services after the amendments take effect is deemed acceptance of the Policy in its updated form, to the extent permitted by the law.
If you have any enquiries, requests, complaints or applications relating to personal data or to the Privacy Policy, you may contact Wthaiq through the official means of communication published on the website.
The Platform may request additional information to verify the identity of the applicant before disclosing any data or executing any request relating to personal data.
This Privacy Policy enters into force as from the date set out at its beginning, and remains in effect until it is replaced or updated in accordance with the provisions of this Policy.
Wthaiq undertakes, whenever possible, to collect and process the minimum data necessary to achieve the legitimate purposes relating to the provision of the services, and works to avoid collecting data for the processing of which there is no operational or legal need.
Part of the services depends on the data provided by the User.
Therefore, the User undertakes to provide the Platform with correct, accurate and up-to-date data, and is responsible for updating it upon the occurrence of any change.
The Platform does not bear responsibility for any effects resulting from the provision of incorrect, incomplete or outdated data.
Authorisation to access personal data is restricted to the employees, contractors or service providers whose work by its nature so requires, and they are subject to contractual or statutory obligations relating to the confidentiality of information and the protection of data.
Within the limits of the services provided by Wthaiq, the Platform may process the data contained within the documents or accounts on the basis of the User's instructions and for the purposes of operating the services only.
The Platform does not use that data for purposes other than the provision of the service unless this is required under the law, stipulated in this Policy, or with the User's consent.
As a general rule, the Platform does not require users to enter sensitive personal data unless this is necessary to the nature of the service.
If the User chooses to enter sensitive data within the documents or files, he acknowledges that he has the legal basis necessary for its processing, and bears responsibility for entering and using it.
If the User enters personal data belonging to other persons, he acknowledges and warrants that he holds the legal right to share and process that data using the services of the Platform, and that he has obtained any consents that may be required under the law.
The Platform does not bear responsibility for the User's entry of data belonging to third parties without a legal basis.
The Platform may convert certain data into anonymised or aggregated data such that it does not reasonably permit the identification of any person.
Such data may be used for statistical, analytical, operational or research purposes, or to improve the services.
Wthaiq does not claim any ownership of the documents created or uploaded by the User.
Access to those documents is restricted to the limits necessary to operate the services, provide technical support, comply with the law, or on the basis of the User's instructions, or in the other cases permitted under this Policy.
The Platform may log certain activities carried out within the account, including:
The purpose of this is to strengthen the security of accounts, improve the services, and assist in investigating security incidents.
If any provision of this Privacy Policy conflicts with mandatory requirements imposed by an applicable data protection law, the provisions of that law shall apply to the extent necessary to resolve the conflict, without this affecting the effectiveness of the remaining provisions of this Policy.
Wthaiq uses cookies and similar technologies to improve the performance of the Platform and provide a more efficient and secure user experience.
These technologies may include cookies, browser Local Storage, session identifiers, measurement and analytics tools, and other similar technologies.
The Platform may use the following types of cookies:
The Platform does not use cookies for purposes that require the User's consent unless that consent has been obtained where the applicable law so requires.
The User may control or delete cookies through the settings of the browser or the device.
Nevertheless, disabling certain files may result in the cessation of certain features of the Platform or a reduction in the efficiency of certain services.
The Platform may contain links to or integrations with websites, applications or services owned by third parties.
Wthaiq does not control the privacy policies or practices of those entities, and does not bear responsibility for them.
The User is advised to review the privacy policies of any external service before using it.
The Platform may rely on external service providers to deliver certain functions, such as:
These providers are selected according to appropriate commercial and technical criteria, with an endeavour to bind them contractually to protect data to the appropriate extent.
If data is processed by an external service provider on behalf of Wthaiq, that processing shall be within the limits necessary to provide the service or to fulfil legal or contractual obligations, and in a manner consistent with this Policy and the applicable laws.
This Policy constitutes a supplementary part of the Terms and Conditions of Use, and is read together with all the other legal policies published on the Platform.
In the event of a conflict, precedence shall be in accordance with the order determined by the Terms and Conditions of Use, unless the law imposes otherwise.
Wthaiq's abstention from exercising any right relating to data protection or to the enforcement of this Policy shall not be deemed a waiver of that right.
No waiver shall be effective unless issued in writing by an authorised representative of the Platform.
If any provision of this Policy is found to be unlawful or unenforceable under the applicable law, this shall not affect the validity or effectiveness of the remaining provisions, which shall remain in force to the extent permitted by the law.
The provisions relating to information security, data retention, ownership rights, dispute resolution, legal compliance, and the other provisions whose purpose requires their continuation, shall remain in force even after the closure of the account or the cessation of use of the services, to the extent necessary.
This Policy may be available in more than one language.
In the event of any difference in interpretation between the language versions, the version adopted by Wthaiq as the official version shall be the reference, to the extent permitted by the law.
The User acknowledges that he:
Wthaiq may designate an officer or a team specialised in privacy and data protection enquiries.
The official means of communication for this purpose are published on the website when available.
The User undertakes to keep the contact details of his account up to date so that the Platform is able to send notifications relating to privacy, security or the account when needed.
This Privacy Policy enters into force as from the date specified at its beginning, and remains in effect until it is amended or replaced in accordance with its provisions; and continued use of the services of Wthaiq after any update takes effect is deemed acceptance of the Policy in its amended form, to the extent permitted by the applicable law.
Wthaiq endeavours, whenever this is technically and operationally possible, to have regard to the principles of data protection and privacy in the design and development of its services and its new features, in a manner proportionate to the nature of the service and the potential risks.
The Platform adopts, where appropriate, default settings intended to limit the processing of personal data to the extent necessary to provide the service, without prejudice to the essential functions of the Platform.
The Platform periodically reviews the permissions of access to personal data within its systems, with the aim of limiting access to data and restricting it to the persons whose work by its nature so requires.
The Platform may maintain internal records relating to personal data processing operations, for the purposes of compliance, risk management, improving governance, and fulfilling legal obligations where necessary.
The Platform may carry out periodic assessments of the risks relating to information security and data protection, and take the appropriate measures to address those risks in accordance with the nature of the services and the technologies used.
Upon the use of the artificial intelligence services, the User should avoid entering any personal or confidential data that is not necessary to achieve the intended purpose.
The User remains responsible for assessing the nature of the data he chooses to enter into those services.
The outputs generated by the artificial intelligence services are not considered part of the data verified or adopted by the Platform.
The responsibility for reviewing those outputs before using, sharing or relying on them rests with the User alone.
The Platform may use anonymised or aggregated usage data to analyse and improve the performance of the artificial intelligence features, without using the data in a manner that permits the identification of the User, unless there is a legal basis permitting this.
The Privacy Policy is interpreted together with the remaining legal policies of the Platform as an integrated system, and the invalidity or amendment of any policy does not affect the effectiveness of the remaining policies, unless the law requires otherwise.
Wthaiq does not sell the personal data of users to third parties for monetary consideration.
Any sharing of data takes place in accordance with this Policy and for the legitimate purposes associated with the provision of the services or compliance with legal obligations.
This Privacy Policy is not intended to create contractual rights or obligations beyond what the law imposes or what is expressly stipulated in the Terms and Conditions of Use.
The provisions of this Policy are interpreted so as to achieve the protection of personal data, having regard to the nature of the services provided by Wthaiq and the applicable legal requirements.
The provisions relating to data retention, legal obligations, responding to the requests of the competent authorities, dispute resolution, and the other provisions whose purpose requires their continuation, remain in force after the termination of the account or the cessation of use of the services, to the extent necessary.
Wthaiq adopts the means of communication published on its website as the official means for receiving requests and enquiries relating to data protection and privacy.
The User undertakes to update his personal data whenever a change occurs to it, in order to ensure the accuracy of the information associated with his account and to enable the Platform to provide the services and communicate with him correctly.
The Platform may, to the extent permitted by the law, refuse, postpone or impose reasonable fees on requests that are excessively repetitive or unjustified, or that are shown to involve an abuse of the rights relating to data protection.
The Platform may request additional information or documents to verify the identity of the applicant before executing any request relating to personal data, in order to protect the privacy of data subjects and prevent unauthorised disclosure.
This Policy applies to all data processing operations carried out by Wthaiq as from its date of entry into force, unless the law requires the application of different provisions to particular processing.
Wthaiq maintains the official updated version of the Privacy Policy on its website, and it shall be the authoritative reference in the event of a difference between versions published in other places.
By using the services of Wthaiq, the User acknowledges that he has reviewed this Privacy Policy, has understood how his personal data is collected, used, disclosed and protected, and consents to its processing in accordance with the provisions of this Policy and to the extent permitted by the applicable law.
This document shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, and jurisdiction shall lie with the competent Egyptian courts to determine any dispute arising out of or relating to it; and any arbitration — if agreed upon by the two parties — shall be conducted within the Arab Republic of Egypt and in accordance with its laws, without prejudice to any mandatory rights afforded to the User under the applicable laws of his country of residence.