Operations solutions

Service and operating level agreements —
Signed, renewed, and under control.

Operations teams accumulate service agreements, operating levels, and partner and supplier contracts, each with its own term, obligation and renewal date. Wthaiq brings these agreements into one digital path: multi-party signing with verified identity, a review and approval flow, automatic renewal alerts, and a single dashboard that keeps every agreement under control.

Multi-party signing Automatic renewals and alerts LTA long-term archiving
Multi-party signing Automatic renewal A single tracking dashboard
Service level agreement (SLA)Document number WTQ-OPS-5218
Managed operating service — annual renewal
The agreed response timeDocumented in the agreement
UptimeA binding level
Agreement termFixed term · Renewable
Service provider The operations side
Signed by the parties
The renewal cycle
An alert before the term ends
Reviewing the terms and compliance
Re-signing and re-approval
The challenge

An operation that runs on a great many agreements, and terms that are hard to keep on top of.

Operations do not rest on a single agreement, but on a network of them: service agreements, service level agreements (SLAs), contracts with suppliers and partners, and procedure approval forms. Each has its own term, obligation and renewal date, and each is signed by several parties in different locations. When these papers are scattered across email and folders, There is no single view, and terms lapse quietly with nobody noticing.

Unlimited agreements and service levels

With every service or operating system comes a new agreement and service level with its own terms and performance indicators. These documents multiply in scattered wordings, so standardising them and controlling their clauses becomes hard, and preparing and signing them on paper takes a great deal of the operations team's time.

Partners, suppliers and multiple parties

Every operating contract brings several parties together: a service provider, an operations function, and perhaps a partner or supplier at another site. Getting them all to a paper signing at the same time is impractical, so the agreement is delayed and the start or steady continuation of service stalls.

Renewals and terms that are hard to track

Agreement terms and operating levels lapse quietly with no warning, so a service is delivered under an expired agreement or an important renewal date is missed. And without one unified dashboard it is hard to know who signed, which agreements are in force, and what obligations stand right now.

How Wthaiq solves it

One unified route for every Service and operations agreements.

Ready-made templates, multi-party signing with verified identity, a review and approval flow, automatic renewal alerts, one tracking dashboard and API integration — for every operating agreement, from conclusion to renewal.

Ready service agreement and SLA templates

Start from tightly drafted templates for service agreements, service levels, operating contracts and partner agreements, with clear commitment indicators and terms, or upload your own forms as PDFs and drag signature fields onto them in minutes, keeping the wording uniform across teams.

Service agreement · SLA

Multi-party signing in an orderly sequence

Sign the agreement between the service provider, the operations function, the partners and the suppliers along one route. Order the signing sequentially or in parallel, so each party receives their secure link and signs remotely, with no need to gather everyone in one place or pass paper copies around.

Multi-party signing

A review and approval flow before sending

No agreement goes out to the parties before it has passed through an internal review flow and approval from the responsible manager, using the procedure approval forms. That way you keep control of the terms, the authorities and the operating indicators, and protect your operations from sending out the wrong clauses before the final check.

Procedure approval

Automatic alerts and renewals

Every agreement and service level has a recorded expiry date, and early alerts reach you as it approaches. Renewal and re-signing start on time, so no service is delivered under an expired agreement and you never miss a renewal date that carries an operational or legal obligation.

Automatic renewal

A tracking dashboard for every agreement

Track every service and operating agreement from a single dashboard: who has signed, who is waiting, which is in force, and which is coming up for renewal. One unified view that ends scattered files and lets the operations team act before a term lapses or an obligation slips.

A single tracking dashboard

API integration with your operational systems

Connect Wthaiq to your operations and service management systems through the API. Trigger agreement creation and send for signature, and receive status and renewal events automatically inside your own tools, so signing becomes a built-in step in your workflow rather than a separate task handled by hand.

API integration
Operating agreements signed in minutes instead of weeks
SeveralOrderly signing for every party, partner and supplier
AutomaticAlerts and renewals that never miss a term or an obligation
APIIntegration that links agreements to your operating systems
The user journey

From preparing the agreement to A binding, tracked archive.

1

Choose an agreement template or upload your contract

Start from a ready-made service agreement or service level agreement template, or upload your operational contract as a PDF and drag the signature fields onto it.

2

Add the parties and set the signing order

Add the service provider, the operations side, the partners and the suppliers, and order the signing between them in sequence or in parallel.

3

Internal review and approval, then sending

The agreement goes through review and approval by the responsible officer, then reaches each party via a secure link of their own.

4

Each party verifies their identity and signs

Each party opens their link from their device, confirms their identity with an official document and a face match, then signs the agreement remotely.

5

Archiving, tracking and renewal

The agreement is sealed and archived with long-term archiving, and you track its status from a single dashboard with automatic renewal alerts.

Why Wthaiq

Because operations are a continuing commitment, and its agreements have to be watertight.

Identity verification protects every agreement

Before any party signs the service or operating level agreement, they pass through identity verification with an official document and live face matching. Every signature is thus tied to one specific real person, closing the door to denial or confusion in documents that carry long operational obligations.

Multi-party signing that brings everyone together

There is no need to gather the service provider, the operations function and the partners in one place. Each signs remotely along an orderly route, in sequence or in parallel, so operating agreements are concluded faster and service starts or continues without waiting on a late paper signature.

One tracking dashboard — and automatic renewal that never forgets

Agreements scattered between email and folders come to an end: one dashboard shows every service and operating agreement, who has signed, who is waiting and which ones are in force. As for terms, early alerts reach you before they lapse, so no service is delivered under an expired agreement and you never miss a renewal date or an obligation review.

An approval route before sending

Every agreement goes through review and approval by the responsible officer before it reaches the parties, using procedure approval templates. You control authority, wording and operational indicators, and make sure no commitment goes out in your organisation's name before it has been reviewed and approved internally.

PAdES standing and archiving that lasts

The agreement is signed to the PAdES standard with a cryptographic fingerprint embedded in it, so any later change breaks it and shows. And it is kept under long-term archiving that stays verifiable at any internal audit, official review or service-level dispute years down the line.

FAQs

What they ask about The operations team.

Can I sign a service agreement or an operating level between several parties?

Yes. The platform supports multi-party signing between the service provider, the operations team, partners and suppliers on a single path. Order the signing sequentially or in parallel, and each party receives their secure link and signs remotely, with no need to gather everyone in one place or send paper copies between sites.

How does the platform handle agreement renewals and terms?

Every agreement and service level has a recorded end date, and you receive early alerts as it approaches. Renewal and re-signing start on time instead of the term lapsing quietly, so you avoid delivering a service under an expired agreement or missing a renewal date that carries an operational or legal obligation.

Can I review and approve the agreement internally before sending it?

Yes. Every agreement passes through a review and approval route with the responsible owner before it reaches the parties, using procedure approval forms. That lets you control terms, authorities and service level indicators, and protects your operations from sending out incorrect clauses in your organisation’s name before final scrutiny and approval.

How do I track every operating agreement from one place?

From a single tracking dashboard you see the status of every agreement: signed, awaiting a party, in force, or approaching renewal. This view puts an end to files scattered across email and devices, and lets the operations team send a reminder in one click and act before a term lapses or an operational obligation stalls.

Can Wthaiq be connected to our operational systems via API?

Yes. The API lets you connect the platform to your operations and service management systems. You can trigger agreement creation and send for signature programmatically, and receive status and renewal events automatically inside your own tools. Signing becomes a step embedded in your operational workflow rather than a separate task managed by hand.

How do I confirm the identity of every party signing our operating contracts?

Before signing, every party passes through an identity check with an official document and a live face match, so their signature is tied to a verified identity. This stops one person signing in another's name on a binding agreement, and gives you documented proof of who actually signed at any later review or service-level dispute.

Make every operating agreement signed, renewed and under control.

Create service agreements and operating levels, sign them with every party remotely with verified identity, approve them internally, and track them from a single dashboard with automatic renewal alerts and API integration — all from one place.